Troubleshooting Guide

Caching is the likely culprit. Nearly 90% of the issues experienced after activating Editor Enhancer are resolved by clearing caches. Most browsers have caching enabled. Same with most servers. Because Oxygen Builder runs on the front end, it's possible that your server has cached the user interface produced by Oxygen. You should clear both your browser cache and server cache if you experience any issues.

When you migrate a site, the license key and validity stored in the database will come with it. However, the license will not actually be associated with the new domain! To resolve this, follow these steps:

1) From WP Admin, go to Oxygen > Editor Enhancer.
2) Click "Clear License" next to your license key input field. This will forcibly remove the key and associations on your new domain.
3) Re-enter your license key and activate the license.

Your license should now be attributed to your new domain and Editor Enhancer should work again. To verify, you can visit your Editor Enhancer "My Account" page, go to Purchase History, click "Manage Sites," and see your domains there.

Editor Enhancer requires at least PHP 7.2 to perform at its best, and 7.4 is preferred. If you're not running the latest version of PHP, you really should - for many Google-able reasons. This will be done on your host server through your hosting provider. Most hosts (good hosts) will be able to help you with this, and many provide a dashboard so you can do it yourself. Though, if you're not sure, it's better to ask your hosting provider how to do this.

When you purchase Editor Enhancer, you should receive an email with an invoice/receipt. The "Purchase Key" shown on this is NOT your product license key. You will find your license key in your account under Purchase History > View Details and Downloads.

Still having a problem? Check the issues page if you haven't already. If your issue is not yet listed, submit it to let me know and allow the community to weigh in. Issues can typically be resolved within a couple weeks or less.